RETURNS:
All sales are final. Mrs. Strawberry may, at its sole discretion, accept returns and issue refunds if requested within thirty (30) days of purchase due to a deficiency in the item. Refunds will NOT be issued for changing your mind. Refunds will not be issued for a price change (item going on sale).
Clothing items (such as T-shirts), may be returned for another size, providing the items are received in original, clean, unworn condition with hang tags still attached. Return postage costs are the responsibility of the buyer. A refund will be processed only upon receiving the returned item/s and after an inspection of their condition. You may re-order another size at any time. Shipping costs are non-refundable. If you receive a refund, the cost of your original shipping will be deducted from your refund.
To be eligible for a return of any kind, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refund Policy – Digital Items
The resources that you purchase are delivered electronically, links are via email and you may find them in your junk folder. Unlike a t-shirt or a book, you can’t return a PDF document, or other file once you’ve downloaded it. For that reason, all digital sales on mrsstrawberry.com are considered final and non-refundable.
If you make a Duplicate Purchase we will assess your claim for a refund — If the same resource is purchased twice.
Example: You purchase a resource contained in a specific bundle and then later purchase that bundle within one year of the original purchase. Or you add the same product to your cart twice in the same transaction.
We will not be able to issue a refund because you are having personal difficulties with ADOBE or POWERPOINT. Our products are tested and WORK. They will only run if you are using an up to date version of ADBOE READER DC or POWERPOINT and are opening the product with this software.
Adobe makes hundreds of different products but they don’t all open our PDF documents so you need to have ADOBE READER DC installed on your PC. NOTHING ELSE by Adobe will work even if it is ADOBE 8.1, ADOBE APP, ADOBE Illustrater etc… It must be ADOBE READER DC
It is a FREE piece of Software… Download the latest version here. Installing the software is your responsibility and we cannot offer installation support or a refund if you cannot install it.
If you are having difficulties editing, printing or viewing your documents, you can contact us to check if there is an error with the file, we do make mistakes sometimes, we are happy to test the product for you. Our email is admin@mrsstrawberry.com